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FAQs Home > Support > FAQs
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Technical
  [FOTOBOX Plus] What is FOTOBOX and how does it work?
  [FOTOBOX Plus] Does FOTOBOX work with netbooks (mini notebooks)?
  [FOTOBOX Plus] Which camera memory cards does FOTOBOX work with?
  [FOTOBOX Plus] I plugged in my FOTOBOX for the first time and nothing happened.
  [FOTOBOX Plus] I plugged in my FOTOBOX and it takes forever to start up!
  [FOTOBOX Plus] What if the FOTOBOX does not auto start?
  [FOTOBOX Plus] Do I need to leave the FOTOBOX plugged in while using the program?
  [FOTOBOX Plus] What is the difference between the Easy and Advanced modes?
  [Video Patrol 5.0] Is there a way to test Video Patrol 5.0 before purchasing to verify it will work with my cameras?
  [Video Patrol 5.0] What type of cameras can I use?
  [Video Patrol 5.0] Can I use multiple, same brand web cams with Video Patrol 5.0?
  [Video Patrol 5.0] Does the program record continuously, or is it motion triggered?
  [Video Patrol 5.0] Do I need a static or dynamic IP address to access my cameras remotely?
  [Video Patrol 5.0] How do I set up my router to work with Video Patrol?
  [Video Patrol 5.0] When I set up Port Forwarding, what port should I forward to?
  [Video Patrol 5.0] Why am I not able to log in to my Video Patrol 5.0 Server from a different location?
  [Video Patrol 5.0] How do I register my coupon number?
  [Video Patrol 5.0] Can you adjust the video resolution to make the picture quality better?
  [Video Patrol 5.0] Why is Video Patrol 5.0 not sending e-mails automatically?
   [Audio Recorder 2.0 Deluxe] What are the minimum system requirements to run the Audio Recorder 2.0 Deluxe program?
   [Audio Recorder 2.0 Deluxe] I don't hear any sound even though my cables are connected to the red and white RCA jacks on the MUZBOX, and I pushed play on my audio player. Why am I not hearing any audio?
   [Audio Recorder 2.0 Deluxe] Where is my product key?
   [Audio Recorder 2.0 Deluxe] When I click on the "Register" button, the program states there is no internet connection even though it is connected.
   [Audio Recorder 2.0 Deluxe] The sound is really low when I record LPs. Do I need an amplifier when I'm using a record player (turntable)?
  [Audio Recorder 2.0 Deluxe] How do I connect my record player (turntable) using a preamp or receiver?
  [Audio Recorder 2.0 Deluxe] Why are the VU Meters/Green Volume Bars moving on the screen when no music is playing?
  [Audio Recorder 2.0 Deluxe] What is a WAV file?
  [Audio Recorder 2.0 Deluxe] Can I convert the Audio files to MP3 format?
  [Audio Recorder 2.0 Deluxe] Can I burn audio tracks already saved on my computer using the Audio Recorder program?
  [Audio Recorder 2.0 Deluxe] What does the noise reduction feature of the program do?
  [Audio Recorder 2.0 Deluxe] Do my recordings save automatically and if so, where do they save to?
   [Audio Recorder 2.0 Deluxe] Can I change the folder where my recordings save to?
  [Audio Recorder 2.0 Deluxe] When I'm recording in the Easy Wizard Mode, the white bar below the left and right volume bars is not progressing. Is it supposed to show the progress of my recording?
  [Audio Recorder 2.0 Deluxe] What should I select as my 'Burning Device' in step 5 of the Easy Wizard Mode?
  [Audio Recorder 2.0 Deluxe] Can I change the name of my tracks/recordings in the Easy Wizard Mode?
  [Audio Recorder 2.0 Deluxe] Why are my recordings blank, or empty when played?
  [Audio Recorder 2.0 Deluxe] How do I set the best volume level in the Advanced Mode?
  [Audio Recorder 2.0 Deluxe] Can I adjust the volume settings for the MUZBOX capture device?
  [Audio Recorder 2.0 Deluxe] I can hear the music from my computer speakers in the "Advanced Mode”, is the program recording my audio?
  [Audio Recorder 2.0 Deluxe] Are my recordings burned to disc automatically after recording in the Advanced Mode?
  [Audio Recorder 2.0 Deluxe] If I delete my recordings from the 'Record' screen in the “Advanced Mode”, will they be permanently deleted from my computer?
  [Audio Recorder 2.0 Deluxe] Can I set a record time so I don't have to sit here all day?
  [Audio Recorder 2.0 Deluxe] Is there an Auto-Split function in the Advanced Mode?
  [Audio Recorder 2.0 Deluxe] Is there a way to manually split my audio files without using the 'Auto-Split' function?
  [Audio Recorder 2.0 Deluxe] How do I move my split marks.
  [Audio Recorder 2.0 Deluxe] How do I undo/remove only some of my split marks.
  [Audio Recorder 2.0 Deluxe] How do I reset my split marks in the Edit section and start over?
  [Audio Recorder 2.0 Deluxe] I’ve marked my tracks for splitting, now how do I actually split them?
  [Audio Recorder 2.0 Deluxe] How do I reset or undo the effects I’ve added to my audio file in the Edit section.
  [Audio Recorder 2.0 Deluxe] What does the "Normalize" effect do?
  [Audio Recorder 2.0 Deluxe] The FAQ page did not resolve my issue. What should I do now?
Order
   I have been using the trial version and I have a question. Does the honestech logo on the lower right hand corner go away when you purchase the full version?
   What is honestech discount coupon?
   How can I get honestech discount coupons?
   I have a honestech discount coupon. How can I use this coupon?
   I've purchased honestech product but haven't received product key yet.
Download
   I have Encoder 5.0. How can I upgrade to Encoder 7.0?
   I've lost or deleted program files. Or some of the program files are broken. What should I do?
   How can I download the upgrade version?
Registration
   Why do I need to register my product?
Product Key Help
   I've lost my product key. How can I retrieve it?
Return Policy
   What is Honestech's return policy?
   When does Honestech charge restocking fee, and how much is deducted when a return is subject to a restocking fee?
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